PCI Compliance in the Age of the Recorded Call

One of the challenges of a call center today is balancing excellence in customer service experience while adhering to strict security standards that maintain customer confidence. When customer service representatives collect any kind of payment, your organization is required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Keeping customer financial information [...]

By | 2017-06-21T13:59:12+00:00 May 30th, 2017|Contact Centers|Comments Off on PCI Compliance in the Age of the Recorded Call