Mitel Connect for Mobile App

Stay Connected at all times:
Mobile Solutions for the Modern Worker

dashboard shoretel connect for mobile appIntroducing the Mitel Connect* for Mobile App – We are excited to bring you a new version of the Mitel Mobility Client, now called Mitel Connect for Mobile App.  Gone are the days of “mobility” being an option – in today’s workplace it is a necessity.  Available for both Android and iOS, Mitel Connect for Mobile App significantly improves the user experience.  It brings together all the call handling, conferencing and directory features of your Mitel desk phone so users can work from anywhere.

*Mitel Connect was formerly known as ShoreTel Connect and may still be labeled as such.

Mitel Connect for Mobile Available now!

The Mitel Connect for a mobile app is available for Connect CLOUD and Connect ONSITE users.  Users can easily download the Mitel Connect mobile app from their iOS or Android app store and log in instantly using their credentials.

Mitel Connect for Mobile Benefits

join meetings shoretel connect for mobile appWhy Mitel Connect for a mobile app?  Today’s mobile workforce needs the agility offered to them by a mobile app.  Reducing costs as well as support BYOD, the app is secure and seamlessly integrates to the Mitel Connect ecosystem.  It improves professionalism and productivity by eliminating complicated dial-in numbers and passcodes entries by joining conferences with a single click!

For more on specific features for your device:

Click here for Mitel Connect for Mobile App for iOS

Click here for Mitel Connect for Mobile App for Android

Mitel Connect for Mobile App Features

Mitel has prioritized the initial release to include high-usage features first.  All basic phone functionality is available in the new Mitel Connect for Mobile App.  Enhanced features will be added to the app of a monthly release cycle.  Your users will be able to grab the latest versions directly via the app store.

Included with this release:

  • Dashboard:  Easily view upcoming events, recent activities, and join meetings in one click.
  • PBX Features:  Stay connected on the go with features such as voicemail, hold, transfer, and more.
  • Wi-Fi/Cellular Call Handover:  Never lose a call due to bad reception or Wi-Fi.
  • Security:  SRTP security for both voice and UC signals, even in public hotspots.
  • Apple CallKit Integration for iOS:  Seamlessly switch between native and app calls without missing a beat.
    • Answer app calls from a locked screen.
    • NEW!  Receive a native cell phone call without interrupting the app call in progress.

ShoreTel Connect for Mobile App

Enhanced features to be added in the following months include:

  • Instant Messaging
  • Extension Assignment
  • Video Calling
  • Groups
  • Apple Watch

ShoreTel Connect for Moble App Phone functionality

Mitel Mobility Retirement

Mitel will continue to support the ShoreTel Mobility Client for a period of 60 days.  As of September 20, 2017, ShoreTel Mobility will no longer be available from the app store for download.  Mobility as an app will no longer be supported by ShoreTel.  Please upgrade to the ShoreTel Connect for Mobile App as soon as possible.

Upgrading is “brilliantly simple.”  To upgrade:

  1. Download the new app labeled Mitel Connect from the respective app store.
  2. Provision the new app on your device.
  3. Remove the older version of the app.


Questions and AnswersQ:  Can I use both the new Mitel Connect app and the legacy Mitel Mobility client at the same time on my device?
A:  While it’s possible to have both applications installed on your device, Mitel recommends that you uninstall the legacy Mitel Mobility client before using the Mitel Connect for Mobile App.  If you choose to retain both apps of your device, you cannot run them simultaneously – you must log out of the one app to use the other because only one app per device can be registered at a time.  Alos, be aware that having both apps installed might cause a drain on your device’s battery or other issues.

Q:  How can I populate my Favorites list in Mitel Connect?
A:  Any Favorites that you can create in the Mitel Connect client are displayed in your Favorites list.  Currently, this is the one way to populate the Favorites list in Mitel Connect for iOS and Android.

Q:  When I change my Availability State in Mitel Connect Mobile App, does it override how I set my Availability State on the Connect client?
A:  Yes, when you change your Availability State, either in Mitel Connect for iOS/Android or the Mitel Connect client, that most recent change takes precedence over any previous changes.


Printable version of this document is available here.

Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center space rounds out Packet Fusion’s breadth of services and solutions.

“The traditional UC and cloud market is a crowded space and we feel the contact center world is a great place to differentiate ourselves.   This furthers our commitment and position as a premier contact center solution provider.   We were thrilled to find ACP and look forward to folding their knowledge into ours,” said Matt Pingatore, Packet Fusion CEO.

ACP’s former CEO and President, Richard Klevit has worked in the contact center industry for over 25 years.  Richard’s transition to Packet Fusion’s Managing Director for Contact Center Solutions is accompanied by his team of four Elite certified Genesys engineers with over a hundred years of combined contact center experience.  “I see this acquisition as an opportunity to make an impact in the contact center industry by joining forces with an already seasoned consulting practice.”

This acquisition allows Packet Fusion to provide the best of breed contact center solutions for their customers.  Matt concluded, “We couldn’t be more excited to have the ACP team aboard and instantly add value to our customers with their deep contact center expertise.”

About Packet Fusion

Since 2002, Packet Fusion has concentrated on simplifying communications for their customers by providing the best solutions available.  Packet Fusion worked to become the number one value-added reseller for ShoreTel and has recently expanded their product suite to include 8×8, Dialpad, and Genesys.  The combination of these solutions coupled with the engineering know how and deep understanding of business communications has made Packet Fusion a leader in this space.   For more information, please go to

Looking for more information?

Contact:  Rachel Turkus
Marketing, Packet Fusion

Packet Fusion logo

To see press release on PRWire click here.