ShoreTel Connect for Mobile App

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Mobile Solutions for the Modern Worker

dashboard shoretel connect for mobile appIntroducing the ShoreTel Connect for Mobile App – We are excited to bring you a new version of the ShoreTel Mobility Client, now called ShoreTel Connect for Mobile App.  Gone are the days of “mobility” being an option – in today’s work plance it is a necessity.  Available for both Android and iOS, ShoreTel Connect for Mobile App significantly improves the user experience.  It brings together all the call handling, conferencing and directory featurs of your ShoreTel desk phone so users can work from anywhere.

ShoreTel Connect for Mobile Available now!

The ShoreTel Connect for mobile app is available for Connect CLOUD and Connect ONSITE users.  Users can easily download the ShoreTel Connect mobile app from their iOS or Android app store and log in instantly using their credentials.

ShoreTel Connect for Mobile Benefits

join meetings shoretel connect for mobile appWhy ShoreTel Connect for mobile app?  Today’s mobile workforce needs the agility offered to them by a mobile app.  Reducing costs as well as support BYOD, the app is secure and seamlessly integrates to the ShoreTel Connect ecosystem.  It improves professionalism and productivity by eliminating complicated dial-in numbers and passcodes entries by joining conferences with a single click!

For more on specific features for your device:

Click here for ShoreTel Connect for Moble App for iOS

Click here for ShoreTel Connect for Mobile App for Android

ShoreTel Connect for Mobile App Features

ShoreTel has prioritized the initial release to include high-usage features first.  All basic phone functionality is available in the new ShoreTel Connect for Mobile App.  Enhanced features will be added to the app of a month release cycle.  Your users will be able to grab the latest versions directly via the app store.

Included with this release:

  • Dashboard:  Easily view upcoming events, recent activities, and join meetings in one click.
  • PBX Features:  Stay connected on the gho with features such as voicemail, hold, transfer, and more.
  • Wi-Fi/Cellular Call Handover:  Never lose a call due to bad reception or Wi-Fi.
  • Security:  SRTP security for both voice and UC signals, even in public hotspots.
  • Apple CallKit Integration for iOS:  Seamlessly switch between native and app calls without missing a beat.
    • Answer app calls from a locked screan.
    • NEW!  Receive a native cell phone call without interrupting the app call in progress.

ShoreTel Connect for Mobile App

Enhanced features to be added in the following months include:

  • Instant Messanging
  • Extension Assignment
  • Video Calling
  • Groups
  • Apple Watch

ShoreTel Connect for Moble App Phone functionality

ShoreTel Mobility Retirement

ShoreTel will continue to support the ShoreTel Mobility Client for a period of 60 days.  As of September 20, 2017, ShoreTel Mobility will no longer be available from the app store for download.  Mobility as an app will no longer be supported by ShoreTel.  Please upgrade to the ShoreTel Connect for Mobile App as soon as possible.

Upgrading is “brilliantly simple.”  To upgrade:

  1. Download the new app labeled ShoreTel Connect from the respective app store.
  2. Provision the new app on your devide.
  3. Remove the older version of the app.


Questions and AnswersQ:  Can I use both the new ShoreTel Connect app and the legancy ShoreTel Mobility client at the same time on my device?
A:  While it’s possible to  have both applications installed on your devide, ShoreTel recommends that you uninstall the legacy SHoreTel Mobility client before using the ShoreTel Connect for Mobile App.  If you choose to retain both apps of your device, you cannot run them simultaneously – you must log out of the one app to use the other becuase only one app per device can be registered at a time.  Alos, be aware that having both apps installed might cause a drain on your device’s battery or other issues.

Q:  How can I popualte my Favorites list in ShoreTel Connect?
A:  Any Favorites that you can create in the ShoreTel Connect client are displayed in your Favorites list.  Currently, this is the one way to populate the Favorites list in ShoreTel Connect for iOS and Android.

Q:  When I change my Availability State in ShoreTel Connect Mobile App, does it override how I set my Availability State in the Connect client?
A:  Yes, when you change your Availability State, either in ShoreTel Connect for iOS/Android or the ShoreTel Conenct client, that most recent change takes precedence over any previous changes.


Printable version of this document is availalble here.

Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center space rounds out Packet Fusion’s breadth of services and solutions.

“The traditional UC and cloud market is a crowded space and we feel the contact center world is a great place to differentiate ourselves.   This furthers our commitment and position as a premier contact center solution provider.   We were thrilled to find ACP and look forward to folding their knowledge into ours,” said Matt Pingatore, Packet Fusion CEO.

ACP’s former CEO and President, Richard Klevit has worked in the contact center industry for over 25 years.  Richard’s transition to Packet Fusion’s Managing Director for Contact Center Solutions is accompanied by his team of four Elite certified Genesys engineers with over a hundred years of combined contact center experience.  “I see this acquisition as an opportunity to make an impact in the contact center industry by joining forces with an already seasoned consulting practice.”

This acquisition allows Packet Fusion to provide the best of breed contact center solutions for their customers.  Matt concluded, “We couldn’t be more excited to have the ACP team aboard and instantly add value to our customers with their deep contact center expertise.”

About Packet Fusion

Since 2002, Packet Fusion has concentrated on simplifying communications for their customers by providing the best solutions available.  Packet Fusion worked to become the number one value-added reseller for ShoreTel and has recently expanded their product suite to include 8×8, Dialpad, and Genesys.  The combination of these solutions coupled with the engineering know how and deep understanding of business communications has made Packet Fusion a leader in this space.   For more information, please go to

Looking for more information?

Contact:  Rachel Turkus
Marketing, Packet Fusion

Packet Fusion logo

To see press release on PRWire click here.