Achieve the Next Level of Business Growth
Business communication in the “cloud” goes by different names, such as hosted communications and unified communications as a service (UCaaS), but what it accomplishes is the same: business growth. Cloud-based unified communications help you avoid the demands on IT set-up and maintenance as well as expensive out-of-pocket hardware costs, while increasing your communication capabilities.
When you partner with Packet Fusion, you’ll gain an expert team to guide your transition and help you leverage hosted applications. From equipping your staff with enterprise level communication tools across multiple locations to simplifying the arduous task of maintaining complicated voice applications, discover how you can cut costs and expand your capabilities with the cloud.
Benefits of Moving to the Cloud
The cloud increases what your technology can accomplish without requiring further resources from your IT department. When you transfer the responsibility of maintaining up-to-date and secure technology, you’ll also gain a flexible, mobile, and uniform telecommunications system. Practically speaking, this means your IT department can stop focusing on software upgrades and start helping your company strategically leverage the versatile features of your hosted applications.
However, transferring your telephony system to the cloud isn’t a goal in and of itself. We understand that your company benefits most when its needs align with what UCaaS has to offer. Packet Fusion’s core competency is our ability to analyze your company’s business objectives and determine how you can best leverage the cloud.
Advantages of UCaas with Packet Fusion
A Future-Proofed Business
Installing software upgrades can be disruptive and time-consuming when they keep your business from focusing on what it does best. The cloud ensures your company is abreast of software updates and changes with minimal interruption to your business operations. With hosted solutions, you’ll no longer worry about keeping your technology up-to-date as this is done gradually on your behalf by your vendor.
Elastic Phone System
Hosted applications provide a wide range of tools that help you achieve the needed flexibility to respond to the demands on your business. When call volumes are heavy, you can use UCaaS to scale your telecommunications system and integrate additional users. And when you need to support your team with tools for better serving your customers, the cloud allows you to customize your applications without a large financial investment. Your business needs are constantly changing, but the cloud enables your phone system to elastically meet those needs in a cost-effective way.
The cloud minimizes the drawbacks of geographic distance for teams located states or countries apart. Hosted applications give your staff cutting-edge telecommunication tools that aren’t dependent on on-site hardware or software. With UCaaS, you can easily transition to a mobile workforce that lessens expenses while still providing your customers the same quality of service. The cloud connects your staff and ensures excellent communication— no matter their location. Gain mobility for your business.
UCaaS provides uniformity for your business, enabling employees using different devices at different locations to work seamlessly as one unit. With hosted applications, it doesn’t matter if a team member uses a computer or cellphone to serve clients or talk to a colleague. The cloud gives all users the same system for internal and external communication, allowing your team and customers to enjoy a uniform experience.
You can’t eliminate the possibility of a technology failure, but you can take steps to prevent an unexpected challenge from shutting down your business operations. Whether it’s a power outage or computer troubles, hosted applications give you a reliable disaster recovery solution because data and systems are housed off-site. If your telephony system encounters trouble, all you’ll need to do is to switch to a working technology to access your telecommunications system that’s waiting—unharmed—for you in the cloud. Protect your business from losing revenue from technology failures with UCaaS.
Enhance Communication with the Cloud
Nearly all business communication can be transferred to the cloud, so your business experiences increased reliability and quality service from video conferencing to contact center call routing . Packet Fusion helps you pinpoint where UCaaS can improve your operations, helping you implement and take advantage of hosted applications for your company.
Video conferencing is an important part of fostering communication both internally and externally for your business. With the cloud, you’ll provide all team members with one system for participating in video conferences, and you’ll securely store your conference recordings for access at any time.
Voice messages, conference calls, and other forms of verbal communication are improved when you transition to UCaaS. Virtualization enables your team to communicate with hosted applications that provide all the capabilities of a traditional telephony system with improved flexibility and reliability.
Moving to the cloud gives your contact center better control, integration, and scalability. With UCaaS, you’ll determine how to route calls and provide your team with information on customers when you integrate your cloud-based tools with your CRM data. Hosted applications also give your telephony system room to grow, enabling you to scale your contact center with off-site team members during times of intense business demand.