Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.
Craig is a seasoned communications executive who’s taken part in the VoIP revolution over the last 20 years. His deep understanding of unified communications and collaboration technology is an asset when it comes to serving customers at the enterprise level. Outside of PFI, his happy place is chillin’ at the family lake house.
Kasey is a seasoned communications executive with over 20 years of telephony experience. He possesses an extensive understanding of unified communications, collaboration and contact center technology as well as the needs of enterprise. Outside of PFI, his happy place is at the beach in San Clemente with his family.
Kevin is an enterprise level UC expert. He possesses deep knowledge of unified communications, collaboration, mobility and video technology and how it can impact business at the enterprise level. Outside of PFI, Kevin enjoys cheering on his kids in various sports and activities.
William’s expertise goes far beyond the technology. He understands the evolution of customer service and the unique challenges it poses for contact centers. He offers our clients an analytical approach, utilizing modern KPIs to help yield better customer experiences. Outside of PFI, you might find William on the tennis courts.
Troy is an expert in cloud-based unified communication solutions (aka UCaaS). His understanding of the changing technology landscape helps customers evaluate and identify the best UC, collaboration and mobility solutions for their business. He especially enjoys working with high tech, education and not-for-profit clients. Outside of PFI, Troy is an avid outdoorsman and loves to travel the globe.
Terry ensures we deliver on our promise to make our clients’ lives easier. With almost 30 years in technology industry, he has a knack for quickly identifying client needs and devising a plan. He leads with integrity and honesty to ensure our clients are well cared for. Outside of PFI, Terry enjoys fishing, hunting, & tending his Italian garden.
Rachelle combines her unique background in operations and her ability to really listen to client needs to help design communications solutions for businesses in Greater San Diego area. She truly understands how the solutions we sell actually work in the real world. She takes pride in following through with her clients long after the sale. Outside of PFI, Rachelle loves to cheer on her daughter from the sidelines and volunteer on the YMCA Advisory Board to help improve her community.
John’s been with Packet Fusion longer than anyone! We rely on his deep background in UC to help work thru the most technical challenges and design the best communication solutions for our clients. Outside of PFI, his happy place is chillin’ on a tropical island beach with his wife.
Brett is always present and ready to assist clients. His easygoing demeanor lends itself to handling the complex challenges of designing and installing UCC solutions for our SMB clients. Outside of PFI, Brett enjoys a challenging round of golf and hanging with his son.