The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape.
Millennials are extremely mobile and prefer to conduct business on their smartphones and tablets across a number of different channels. They are extremely team-oriented and enjoy collaborating and building friendships with colleagues. Social media is a hot spot for communicating and research. To help Millennials be as successful and productive as possible while working, employers need to understand how they communicate and provide the right solutions.
Here is a shortlist of five UC functions Millennials need:
- Videoconferencing. Having multimedia tools that include video available in the VoIP phone environment is critical. Employees need to collaborate instantly and turn a simple phone call into a group discussion. Millennials at work expect to use the latest collaboration tools, such as video conferencing with room-based systems, peer-to-peer video and web conferencing.
- BYOD. Millennials already own their favorite smartphone and tablet, so make sure you can integrate their devices with your existing office phone system—securely, simply and cost effectively. Doing so will help Millennials stay connected from any location around the world on any network: voice over Wi-Fi, voice over 3G/4G or cellular.
- Instant messaging. Millennials have no time or patience to wait for responses or a call back. Rather, they expect instant gratification and answers. Providing instant messaging and chat tools between employees needs to be an important cornerstone of your business phone system.
- CRM. Your entire staff needs instant access to CRM tools and directories, and Millennials (even though they are young) know the value of having phone data aligned with business data in a CRM system.
- Visual voicemail. Millennials are multitasking pros and can juggle many responsibilities and communication channels at once. Millennials are accustomed to having easy-to-use visual voicemail like their mobile devices provide. Ideally, their voicemail is integrated with their Microsoft Outlook inbox, giving them the ability to send and retrieve voicemail messages from email and also sync meetings with their Outlook calendar.
Make sure your Millennials have the UC functions they need to get your job done. Your aging phone system may need a makeover to keep up with the digital generation workforce. Learn how ShoreTel’s onsite and cloud UC give all of your employees modern communications tools built for today’s highly collaborative world that is being transformed by Millenials.
As CEO of Packet Fusion, Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.