Packet Fusion Expands Support Services


Packet Fusion Expands Support Services

with a Focus on 24/7 Availability for Critical Issues

Pleasanton, CA, February 5, 2019—PACKET FUSION, a unified communications, and collaboration solutions provider, announced today the expansion of its support services with extended hours from 7 a.m. to 5 p.m. PST and 24/7 availability for critical and urgent issues. To deliver this extended service to customers, Packet Fusion has increased its physical, U.S.-based support team to 24 agents in California, Colorado, and Texas.

As mission-critical communications move to the cloud, availability is more important than ever. By extending its hours, the in-house Packet Fusion team can better support all time zones throughout the United States with Tier 1, Tier 2, and Tier 3 services.

“We are especially proud of the quality of support Packet Fusion has provided its clients over the past 18 years,” said Kevin Sabonis, Director of Service & Delivery. “With the increasing need for cloud-based communications services, it is imperative that we help keep our clients up and operational around the clock and our team is here to do just that.”

In addition to expanding the physical support team and extending regular business hours, Packet Fusion offers a support portal that improves self-service capabilities. The support portal provides on-demand access to:

  • Submit support cases and review notes and findings from case engineers
  • Check the Packet Fusion knowledge base for answers to common issues
  • Download system documentation about specific solutions
  • Add and remove authorized support contacts for a company
  • Request a return merchandise authorization (RMA)

Even minor outages in communications systems can result in hundreds of thousands of dollars in lost revenue. With Packet Fusion’s extensive experience, even the most critical issues can be resolved quickly by on-call support engineers to keep a company’s line of communication to customers up and running.

To take advantage of the expanded Packet Fusion cloud and communication support services, visit and access the online portal.

About Packet Fusion

Packet Fusion, a top ShoreTel/Mitel reseller in the U.S., is guided by a singular purpose—to make customers’ lives easier. Whether a business is growing, moving, or empowering its employees, Packet Fusion’s cloud, telephony and contact center experts provide the tools and services necessary to enable seamless unified communications. Regional offices in Northern and Southern California, Colorado and Texas serve customers around the world. For more information, visit:

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