ShoreTel Support Austin2019-01-25T08:23:32-08:00

Austin ShoreTel Support Experts

We provide ShoreTel Support Austin-area businesses can count on to keep their enterprise communications up and running so their teams can get things done.

Looking for an Austin-area ShoreTel Support partner you can count on?

ShoreTel support is one of those things that we often don’t think about until we need it.

But then you get that “the phones are down” email from sales staff unable to call their prospects.

Or from the Contact Center manager who’s looking at a room full of team members whose phones aren’t ringing.

It’s those times that you need a ShoreTel Support partner you can reach at any time – and who can troubleshoot your ShoreTel system problem and get your phones back up quickly . Who you choose to support your ShoreTel phone system is crucial to keeping your operation running.

It’s those times that you’re glad you have an Austin ShoreTel Support Partner like Packet Fusion.

Are you ready for better ShoreTel support?

Get Better ShoreTel Support in Austin!

Why an Austin-area ShoreTel Support Provider?

Your ShoreTel Support Provider is the partner you work with to:

  • Install your Mitel/ShoreTel phone system;
  • Monitor your system to keep it running properly;
  • Install software patches and system updates to keep your system current;
  • Be there and ready to help when your phone system goes down.

If your Austin-based business needs on-site support you want to know that your ShoreTel Support Provider has an Austin-area team dedicated to getting and keeping your ShoreTel Solution up and running.

Plan your migration path to Mitel’s Connect platform

From ShoreTel Connect to Mitel MiVoice Connect

Mitel recently purchased ShoreTel and introduced a new naming convention. ShoreTel Connect is now called Mitel MiVoice Connect.

What is Connect? Connect is the newest version of Mitel’s UCC client, providing a new more modern look and feel to the desktop client. It includes functionality such as:

  • Presence,
  • Softphone,
  • Instant Messaging,
  • Video conferencing

How do I get Mitel Connect?

The software upgrade is included in our Austin Mitel support offering at no charge. Contact your sales rep for questions or clientservices@packetfusion.com

When do I have to upgrade to Connect?

We would recommend soon as the new tools are incredible and now one doesn’t need to go to the cloud to take advantage of all the new Unified Communications features. If you want to wait, Mitel has committed to supporting ShoreTel 14.2 software, Enterprise Contact Center and Mobility 8 only until December 2019.

Let us assist you with planning a migration path to Mitel’s Connect platform – which offers onsite and cloud options including 40 advanced apps, CRM integration, collaboration tools, mobility and more. There’s no need to discard your existing investment in your ShoreTel solution to move to the cloud.

Get Austin ShoreTel Connect Help

It’s not enough to say you provide the best ShoreTel support, you have to prove it.

Our support engineering team are all Tier II certified with ShoreTel which means they know and work only on ShoreTel, they are experts. Our state-of-the-art NOC helps ensure top-notch service for our clients. Other Packet Fusion benefits:

  • 20+ certified ShoreTel/Mitel experts on staff
  • Proactive real-time monitoring for both your voice and data network
  • Automatic configuration backups
  • Help desk resources 24 x 7 x 365
  • Onsite assistance and technical resources throughout the world
  • Stocked emergency replacements parts delivered in person
  • Contact Center division to design and support advanced environments
  • LAN/WAN expertise with CCNA, CCNP and CCIE certifications
  • 98.5% customer satisfaction rating that can’t be beat

Get Better Austin ShoreTel Support

Looking for an Austin ShoreTel Reseller?

We don’t just provide ShoreTel support in the Austin area, we’re also a ShoreTel reseller.

In fact, Packet Fusion has partnered with the top business phone manufacturers:

  • Mitel/ShoreTel
  • 8×8
  • Ring Central.

If you’re adding offices and need additional phones or your current phone system needs replacing, check out our Business Phone Systems page.

ShoreTel Support Offices Austin

Looking for the best ShoreTel Support Partner in Austin? We’ve Got You Covered!

Why partner with Packet Fusion for your ShoreTel Support?

  • 24/7 support gives you a guaranteed response
  • Complete coverage of the Austin area gives you a quicker fix
  • 20+ years of experience give you confidence that we can help.

Get ShoreTel Support