With the merger of Mitel and ShoreTel, there are a lot of questions around Mitel Connect.

When we talk Mitel Connect, we’re usually referring to the Mitel Connect Client for Mobile Devices but the engine that facilitates the UCC functionality of Mitel Connect is the back-end server component.

We’ll first take a look at the Mitel Connect Client and then briefly discuss the back-end server piece.

What is the Mitel Connect Client?

Mitel ConnectAs mentioned above, the Mitel Connect Client is a software tool suite that runs on mobile devices, giving them a full set of Unified Communications and Collaboration functionality.

The client replaces the MiVoiceConnect Client for iOS and the MiVoice Connect client for Android, and is available through the Apple App Store for iOS device users and Google Play for Android device users.
The phone functionality provides all of the amenities you’d get when using your desktop business phone:

  • Enterprise phone system call functionality via corporate Wi-Fi or corporate phone system;
  • Call hold;
  • Call transfer.

But because the client runs on mobile devices you get additional functionality such as:

  • Visual voicemail;
  • One-click meeting joining;
  • Secure Remote Connection;
  • Dynamic switching from the enterprise Wi-Fi and your cellular channel when the Wi-Fi connection becomes undependable or unavailable.

Regarding enterprise data options, the Connect client supports:

  • Video conferencing;
  • Availability status (“presence)”;
  • Instant Messaging;
  • Corporate contacts;
  • Recent call list.

In a nutshell, the Mitel Connect Client for Mobile Devices gives the user all of the functionality she’d have at her desk on a mobile device.

As noted above, of this functionality requires the Mitel Connect backend server component, which we will discuss briefly below.

[Click here to download the latest Mitel Connect Client for Mobile Devices!]

The Mitel Connect Server


The Mitel Connect server component is the engine that provides all of the enterprise-level UCC functionality that the Mitel Connect Client has access to:

  • Enterprise phone communications;
  • Visual voicemail,
  • Video-conferencing;
  • Instant Messaging;
  • Secure Remote Connection;
  • Availability status;
  • Corporate contact list.

The server comes in both on-site and Cloud-based implementations.

MiVoice Connect is the on-site version. MiCloud Connect is the Cloud-based version.

Both are robust enterprise-level phone systems that provide:

  • Full Unified Communications and Collaboration functionality;
  • Redundancy;
  • Mobile device integration (through the Mitel Connect Client for Mobile Devices);
  • High-scalability;
  • Integration with third-party enterprise apps like Salesforce and Microsoft Office.

[Ready to discuss moving to Mitel Connect? Click here and get started!]

It should be noted that some of the functionality made available to the Mitel Connect Client is not available to the Mitel Sky Mobility Client, such as:

  • Availability status;
  • Video-conferencing;
  • Instant Messaging;
  • Visual voicemail.

So if you’re still using the Sky Mobility Client, you’ll have to migrate to the Mitel Connect platform to get all of the functionality the new Connect Client provides.

If you’re ready to learn more about how to use the power of Mitel Connect to improve your team’s ability to collaborate, we’re ready to help.

All the best!

– Matt Pingatore, CEO

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